**Return Policy**
**Effective Date: 25 October 2023**
At INTERGRITY , we aim to provide our customers with a seamless and satisfying shopping experience. We understand that occasionally, a product may not meet your expectations. We have designed our return policy to address such situations and ensure your satisfaction.
**1. Returns Eligibility**
- Items must be in their original condition and packaging.
- A valid proof of purchase (receipt or invoice) is required.
- Products must be returned within 30 days from the date of purchase.
**2. Non-Returnable Items**
The following items are not eligible for return:
- Underwears and Bras
- Products that have been used, damaged, or altered.
- Items marked as "Final Sale."
**3. Return Process**
To initiate a return:
- Visit our store with the product, original packaging, and proof of purchase.
- Our team will assess the product to ensure it meets return eligibility criteria.
- If the return is approved, you can choose between a refund, store credit, or an exchange.
**4. Refund Details**
- Refunds will be issued to the original payment method, excluding shipping fees.
- It may take 3-5 business days for the refund to reflect in your account, depending on your payment method and financial institution.
**5. Exchanges**
- If you wish to exchange a product, our team will assist you in finding a suitable replacement.
- The value of the exchanged item must not exceed the value of the original item.
**6. Damaged or Defective Products**
If you receive a damaged or defective product, please contact our customer service team within 7 days of purchase. We will arrange for a replacement or refund, as appropriate.
**7. Special Circumstances**
For specific cases or exceptions not covered by this policy, please contact our customer service team. We will do our best to address your needs.
**8. Policy Changes**
We reserve the right to modify or update this return policy at any time. Such changes will be posted on our website, and the effective date will be updated accordingly.
By shopping with us, you agree to abide by this return policy.
For any questions or concerns related to returns, please contact our customer service team at an email [email protected] or +27 67 798 0696.
Thank you for choosing INTERGRITY . Your satisfaction is our priority.
